Last revised: 24 May 2018.
Who is responsible for the processing of your data?
The data controller is Alco Cleaners and Coatings BV, with VAT number NL006749185B01. The contact details for Alco Cleaners and Coatings BV are as follows:
Postal Address: Bremweg 16, 5951 DK Belfeld, Netherlands
– Telephone: 077-476 2113
– Email: info@alco-cc.com
The data subject is informed that Alco Cleaners and Coatings BV has appointed a data protection officer with whom he/she can raise all matters relating to the processing of personal data. The data subject can contact the data protection officer using the following contact details:
Alco Cleaners and Coatings BV
Bremweg 16
5951 DK Belfeld
The Netherlands
077- 476 2113
https://www.alco-cc.com
info@alco-cc.com
What type of personal data does Alco Cleaners and Coatings BV collect?
Alco Cleaners en Coatings BV kan de volgende persoonsgegevens van gebruikers van App4Sales van Alco Cleaners en Coatings BV verzamelen door middel van de betreffende formulieren: naam, e-mailadres, postadres en telefoonnummer. Wanneer de gebruiker de website bezoekt, zich aanmeldt voor tips & tricks, of contact opneemt met Alco Cleaners en Coatings BV. Bovendien verzamelt Alco Cleaners en Coatings BV alle gegevens gerelateerd aan de navigatie in App4Sales en de interactie met het merk. Alle persoonsgegevens die Alco Cleaners en Coatings BV verzamelt, zijn afkomstig van de betrokkene.
For what purpose do we process the personal data?
The personal data of the data subject will be processed for the following purposes, as applicable:
– The management and processing of registration in App4Sales. Registration means the profiling of the user's navigation in App4Sales. This profiling consists of the use of the customer's personal data and the information.
– The management and processing of the purchase. We use the customer’s personal data to process and deliver their order, and to inform them via email and/or phone about the order status.
- Manage and send information via email, phone or post about exclusive offers, the latest news, and information tailored to the data subject's profile, interests, and needs as a customer. Sending this information means user profiling. This consists of using personal data, their purchase history, if applicable, and information about navigation in App4Sales, to assess certain characteristics concerning their personal preferences in order to offer them commercial messages that match their profile.
– Responding to the exercise of rights of access, rectification, erasure and objection, and to queries and complaints.
– Manage the notification service for when a specific product is available in App4Sales.
– Management and issuance of sales vouchers: (digital) sales invoice -> Exact Online, 2-step verification.
How long do we keep the data for?
Alco Cleaners en Coatings BV will only retain personal data for a period that is reasonably necessary, taking into account the need to provide solutions for matters and issues that arise, implement improvements, launch services, and comply with the requirements of applicable legislation. This means that personal data may be retained for 7 years, even after the data subject no longer uses the services of Alco Cleaners en Coatings BV. After this period, the personal data will be blocked on all systems of Alco Cleaners en Coatings BV.
What legitimises our processing of the data?
Alco Cleaners en Coatings BV has the following legitimate grounds to process personal data:
Performance of the agreement
The legal basis for processing the personal data collected from the data subject is the performance of a sales contract. In this regard, the data subject is obliged to provide the data necessary for the performance of this contract. If this data is not provided, it will not be possible to complete the sale.
Statutory obligations
The management and issuance of sales invoices are based on the statutory obligation of Alco Cleaners and Coatings BV in its relationship with its customers.
Permission
For the following purposes, the legal basis for the processing of the data subject's personal data is consent, if given:
– Management of registration in App4Sales.
– Responding to the exercise of the data subject's rights of access, rectification, erasure, and objection, as well as queries and complaints.
– Management of the notification service regarding product availability in App4Sales.
– Management and issuance of sales receipts -> Exact Online, 2-step verification.
If the data subject withdraws their consent, this does not affect the sales agreement concluded between them and Alco Cleaners and Coatings BV.
Legitimate interest
For the following purposes, the legal basis for processing the data subject's personal data is the legitimate interest of Alco Cleaners and Coatings BV:
– Profiling through navigation on App4Sales by a registered user and all users who have provided their data for any other purpose.
– Profiling for the sending of information on exclusive offers, the latest news and personalised information adapted to the data subject's profile.
Our legitimate interest lies in being able to guarantee that our App4Sales remains secure and to help Alco Cleaners and Coatings BV understand user needs, expectations, and satisfaction levels, thereby improving services and products. All these measures are taken with the aim of enhancing customer satisfaction and ensuring a unique browsing and sales experience.
To whom may we pass the data on?
The personal data of the data subject may be passed on/disclosed to the following recipients:
– Government bodies and authorities when fiscal and labour legislation, social security regulations or any other applicable regulatory framework so requires.
– Businesses tasked with data processing, such as franchisees and suppliers providing services to Alco Cleaners and Coatings BV (courier companies, communication companies, agencies, profiling companies, etc.).
International data transfers may also take place, rather than the aforementioned transfers/messages. Alco Cleaners en Coatings BV uses the standard contractual clauses adapted by the European Commission and the EU-US Privacy Shield for this purpose, as a guarantee of transfers to countries that do not have an adequacy decision from the European Commission. In any event, third parties with whom certain personal data are shared must demonstrate in advance that they have implemented appropriate technical and organisational measures for the correct protection of that data.
Alco Cleaners en Coatings BV will under no circumstances sell customer data to third parties.
How does Alco Cleaners and Coatings BV protect personal data?
The App4Sales uses information security techniques such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorised access to data and ensuring its confidentiality. To achieve these objectives, the user agrees that Alco Cleaners and Coatings BV will obtain data for the purpose of authenticating access controls.
In addition, every transaction via the App4Sales takes place via secure payment systems. Confidential payment details are transmitted directly and encrypted (SSL) to the relevant entity.
Alco Cleaners en Coatings BV declares that the company has taken all necessary technical and organisational measures to guarantee the safety and integrity of the personal data it processes and to prevent its loss, alteration and/or access by unauthorised third parties.
What are your rights regarding personal data?
The following rights are available to you. You can exercise these via the e-mail address: info@alco-cc.com
| Right to inspect | You are entitled to know whether personal data relating to you, or not, is processed by Alco Cleaners and Coatings BV, and to access the personal data that Alco Chemicals BV holds about you. |
| Right to rectification | You have the right to ask Alco Cleaners and Coatings BV to rectify personal data if it is inaccurate or to supplement it if it is incomplete. |
| Right to data erasure/right to be forgotten | You can request that we erase your personal data when the data is no longer necessary for the purposes for which it was collected or for other reasons. |
| Right to restriction | You have the right to request the restriction of data processing. In this case, we will only store them for the establishment, exercise or defence of legal claims. |
| Right to transfer | You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit that data to another controller, where the processing is based on consent or a contract and is carried out by automated means. |
| Right to object | You can object to the processing of your personal data on the grounds of the general or legitimate interest pursued by Alco Cleaners and Coatings BV. This also applies to profiling. In that case, Alco Cleaners and Coatings BV will no longer process the data, except where there are compelling legitimate grounds or for the establishment, exercise or defence of legal claims. |
| Automated individual decision-making | You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. However, it is not possible to exercise such a right if the decision is necessary for the conclusion or performance of a contract between you and Alco Cleaners en Coatings BV; is authorised by the applicable law to Alco Cleaners en Coatings BV, unless it takes appropriate measures to protect your rights, freedoms and legitimate interests, or is based on your explicit consent. |
| Right to lodge a complaint | You have the right to lodge a data protection complaint. |
To fulfil the request, we may ask you to prove your identity.
Using our website
The user undertakes to make correct use of the website's content. They shall be obliged to (i) provide truthful and accurate information regarding the data requested in the registration or order form and keep it up to date whenever they use the website; (ii) refrain from carrying out any activity that is unlawful, illegal, or contrary to good faith or public order; (iii) refrain from disseminating any publicity or propaganda that is racist, xenophobic, discriminatory on the grounds of race, sex, ideology or religion, or that otherwise infringes upon the morals, public order, fundamental rights, civil liberties, honour, privacy, or image of third parties and, in general, the valid legislation; (iv) refrain from damaging the physical and logical systems of the website, of its suppliers, or of third parties, or from introducing or disseminating computer viruses on the internet or other physical or logical systems that are capable of causing the aforementioned damage; (v) refrain from using the website’s content or the information contained therein to advertise or send messages for any commercial purpose, nor to collect or store personal data of third parties; (vi) refrain from attempting to access and, where applicable, use other users' email accounts or manipulate their messages.
Alco Cleaners en Coatings BV reserves the right to make suitable changes to its website without prior notice. In doing so, the company may alter, remove or add to the content and services provided via the website, as well as the manner in which they are presented and localised on the portal.
Intellectual and industrial property
All intellectual and industrial property rights of the App4Sales site and its content, including but not limited to photographs, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, as well as the software, trade names, trademarks, works, illustrations, photographs or industrial designs and any other sign capable of industrial and commercial use, are owned by Alco Chemicals BV or by third parties with rights who have expressly granted permission to publish them on the website.
Reproduction, distribution, and public communication, including making all or part of the website's content available for commercial purposes, by any medium or via any technical means, without the permission of Alco Cleaners and Coatings BV, is expressly prohibited. The user undertakes to respect the intellectual and industrial property rights of Alco Cleaners and Coatings BV. The user may use the website and its content if it is for personal and private use. Any other use is prohibited and requires the express prior written consent of Alco Cleaners and Coatings BV. The user is not permitted to disable, modify, bypass, or manipulate the security systems installed on the website.
Liability arising from the use of the website
Use of cookies
Wat zijn cookies en hoe gebruikt Alco Cleaners en Coatings BV ze?
Alco Cleaners en Coatings BV may use cookies on its own behalf or on behalf of a third party appointed to provide measurement services when a user browses the website. Cookies are files that are sent by a web server to the browser in order to record the user's activities during the period they are browsing the website.
By using cookies, the server hosting the website can recognise the web browser used by the user. The purpose of this is to make browsing easier. For example, users who have previously registered can access parts of the website, services or offers intended exclusively for them without having to register again on each visit. They are also used to measure the number of visitors and traffic parameters, and to monitor progress and the number of entries.
Guarantees regarding the use of cookies
The cookies used by the website are solely associated with anonymous users and their computer, and do not provide any personal data about the users on their own.
Some cookies are used by third parties (e.g. Google) to provide Alco Cleaners and Coatings BV with data on the effectiveness of Alco Cleaners and Coatings BV's offers. In no case do cookies collect personal data that could identify a specific user.
The cookies used on the website are always temporary and are solely intended to make later transmission more efficient. None of the cookies used on the website are valid for longer than two years. Users can set up their browser to notify them upon receipt of cookies and to prevent their installation on their computer.
If the user deletes or disables the cookies of Alco Cleaners and Coatings BV, the user may no longer have access to certain functionalities of the website.
To use the website, users do not need to allow the installation of cookies, unless it is necessary for them to start a session, as with any of the services that first require prior registration or starting a session.
What types of cookies does Alco Cleaners and Coatings BV use?
Alco Cleaners en Coatings BV uses four types of cookies:
Technical cookies
This allows the user to browse the website and use its features.
Analyse cookies
Alco Cleaners en Coatings BV uses Google Analytics cookies to track the number of users visiting the website. These cookies measure and analyse how users navigate the website. With this information, Alco Cleaners en Coatings BV can continuously improve its services and the user experience of the website. For more information, please visit the Google Analytics privacy policy page:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Personalisation cookies
When the user is browsing or placing orders via the website, the website remembers his or her preferences (e.g., preferred location or language). Thanks to these cookies, it is possible to offer users a simpler, more straightforward, and personalised browsing experience.
How does Alco Cleaners and Coatings BV collect and use IP addresses?
The website providers can automatically determine the IP address and the domain name used by users. An IP address is a number automatically assigned to a computer when it connects to the internet. This information can be processed later to obtain statistical measurements solely to ascertain the number of visits to the website, the order in which these visits take place, the point of access, and so on.